I know that ordering online can make one hesitate but I have a few policies in place to protect my online one woman home based business.
Please be ready to receive your order of live Maui Seeds when your package arrives. Please let me know immediately if there are any issues with your order (months later is too long). I ship USPS mail only. Live plants ship Priority 3 day mail from Maui to you. Sometimes the mailman is rough with the packages. I very carefully pack the plants and seeds knowing this ahead of time. Tracking info./# s are provided for packages but not for smaller letter sized parcels.
-Please be advised that you are agreeing to ALL policies below when placing an order through this website:
IF YOU ARE ORDERING OUTSIDE OF THE U.S. PLEASE ADD THE INTERNATIONAL SHIPPING CHARGES. THE SHIPPING THAT AUTOMATICALLY CALCULATES IN YOUR CART IS FOR USPS STANDARD MAIL IN U.S. ONLY.
IF YOU PLACE AN ORDER TO BE SHIPPED INTERNATIONALLY WITHOUT ADDING THE INTERNATIONAL SHIPPING I WILL HAVE TO CANCEL YOUR ORDER. THERE IS A FEE CHARGED BY SQUARE (NOT PAYPAL) FOR REFUNDED ORDERS AND THIS WILL BE DEDUCTED FROM YOUR REFUND. PLEASE ADD THE INTERNATIONAL SHIPPING CHARGES OR DO NOT PLACE ORDER. I AM NO LONGER ABLE TO PAY THE 3% REFUND FEE EVERY TIME SOMEONE TRYS TO PLACE AN ORDER WITHOUT ADDING THE INTERNATIONAL SHIPPING FEE. THIS IS A FIRM POLICY.
SHIPPING IS USUALLY MORE ECONOMICAL IF YOU BUY MORE THAN ONE ITEM AT A TIME. PLEASE CONTACT TAMARA/MAUISEEDS.COM IF YOU ARE UNSURE ABOUT THE SHIPPING FEE INVOLVED WITH YOUR ORDER. WE DO OFFER COMBINED SHIPPING. AGAIN, YOU WILL HAVE TO PAY THE REFUND FEE TO SQUARE IF YOUR ORDER IS CANCELLED DUE TO INSUFFICIENT SHIPPING ADDED.
-We do ship Internationally. Please be advised that it is up to the Buyer to be aware of any import fees/documents or tax associated with their purchase. Please research your countries allowed imports. We cannot refund orders or shipping for confiscated/lost/damaged International packages.
-If you are within the U.S., please provide photos of the CONTENTS of your package if you feel a refund is necessary or that if it arrives damaged by USPS. You will need to file a damaged package claim with USPS if this happens. USPS does not allow me to file the damaged package claim on your behalf.
-Please provide the correct ship to address when placing your order. Orders shipped to an address that you provided (and that turn out to be an incorrect/wrong address) cannot be reshipped. You must place a new order (with new shipping charges) to have an order reshipped.
-Refunds are offered, but PLEASE, be prepared to actually ship back (and pay for the return shipping) of YOUR COMPLETE ORDER (the extras/free samples included) if you simply do not like it. I will not 'reship' you extra items or substitute other products for what you would like to return once you receive your order. I will not 'reship' an order that you have received safely and do not want to return. If you would like to return an order once it is received please let me know and once I receive the entire order back you will receive a complete refund. (with you paying the return shipping). Thank you in advance for understanding this policy.
-Please be advised that you are ordering live tropical seeds-some will arrive already germinating and others take longer-each seed is different. I do not guarantee when your seeds will sprout for you. (Tropical seeds should be kept between 60-80 degrees at all times). I do guarantee that these are freshly collected, mostly grown by me, Maui sourced seeds only. No promise of their outcome once they are in your hands.
I guarantee that these are live fresh Maui Seeds, many grown personally by me, here on our 2 acre Family Farm.
I cannot guarantee YOUR ability to keep these fresh seeds alive once they are safely received by you. There are too many variables involved for me to promise you more than that you will receive fresh Maui sourced seeds. Factors like temperature, water, light, your gardening skill, all play a part in the success of your seeds growing into healthy plants for you. I try to offer easy to grow seeds that everyone can enjoy cultivating in their garden. Please research/google how to grow each plant in your Garden.
-Please ADD a heat pack if you are ordering seeds shipped to a cold climate (Tropical seeds, no temps. below 60 degrees ever please. 80 degrees is ideal).
I DO NOT OFFER EXTENSIVE COMMUNICATIONS AFTER YOUR ORDER HAS BEEN RECEIVED. I DO NOT PROVIDE WRITTEN GROWING INSTRUCTIONS. PLEASE READ THE DESCRIPTION WITH EACH LISTING FOR SPECIFIC GROWING TIPS. Please enjoy researching each plant that you intend on growing. I am unable to send you personal growing instructions/extended emails about each seed. Usually a plant will thrive if you recreate what its natural environment is. I grow everything outdoors in Hawaii's year round growing season here in lush Haiku, Maui. I will not be able to offer you growing advise for where you live or for an Indoor gardener. I do love to container garden (outside) and do believe that you can try growing many types of plants indoors as houseplants. Please find us on social media for more growing tips and photos of our Maui Garden and latest Soap creations. We are 'MauiSeeds' on Instagram and 'MauiSeeds.com' on Facebook.
Thank you for understanding all of these policies before you place an order.
Aloha from Maui,
Tamara Bockius/MauiSeeds.com Owner