I know that ordering online can make one hesitate but I have a few policies in place to protect my online one woman home based business.
Please be ready to receive your order of live Maui Seeds when your package arrives. Please let me know immediately (within 48 hours) if there are any issues with your order (months later is too long). I ship USPS mail only. Live plants ship Priority 3 day mail from Maui to you on Mondays. Sometimes the mailman is rough with the packages. I very carefully pack the plants and seeds knowing this ahead of time. Tracking info./# s are provided for packages but not for smaller letter sized parcels.
-If your package arrives damaged-please provide photos of the CONTENTS of your package if you feel a refund is necessary or that if it arrives damaged by USPS. You will need to file a damaged package claim with USPS if this happens. USPS does not allow me/the seller to file the damaged package claim on your/the buyer's behalf.
-Please ADD a heat pack if you are ordering seeds shipped to a cold climate. I cannot reship/refund orders that are shipped to a cold climate.
-Please provide the correct ship to address when placing your order. Orders shipped to an address that you provided, even by accident (and that turn out to be the incorrect/wrong address) cannot be reshipped. You must place a new order (with new shipping charges) to have an order reshipped. These are live products and a new one must be sent.
-Refunds are offered, but PLEASE, be prepared to actually ship back (and pay for the return shipping) of YOUR COMPLETE ORDER (the extras/samples included) if you simply do not like it. I will not 'reship' you extra items or substitute other products for what you would like to return once you receive your order. I will not 'reship' an order that you have received safely and do not want to return. If you would like to return an order once it is received please let me know within 48 hours that you are returning it and once I receive the entire order back you will receive a complete refund. (with you paying the return shipping). Thank you in advance for understanding this policy.
-Please be advised that you are ordering live tropical seeds-some will arrive already germinating and others take longer-each seed is different. I do not guarantee when your seeds will sprout for you, and they most likely will not all germinate in unison. 100 % germination does happen but not with all seeds. (Tropical seeds should be kept between 75-85 degrees at all times and never allowed to dry out completely). I do guarantee that these are freshly collected, many grown by me, Maui sourced seeds only. No guarantee of their outcome once they are safely in your hands.
I cannot guarantee YOUR ability to keep these fresh seeds alive once they are safely received by you. There are too many variables involved for me to promise you more than that you will receive fresh Maui sourced seeds. Factors like the where you are (which can fluctuate), water, light, your gardening skill, all play a part in the success of your seeds growing into healthy plants for you. I try to offer easy to grow seeds that everyone can enjoy cultivating in their garden. Please research/google how to grow each plant in your Garden. If you are a Novice Gardener and would like more help than the 'Growing Tips' provided with the listings, please see my 'Gardening Consultation' listing.
PLEASE NOTE, WRITTEN GROWING INSTRUCTIONS ARE NOT OFFERED WITH (OR AFTER) YOUR SEED ORDER. EVERY GARDENER HAS THEIR OWN METHODS FOR GROWING PLANTS AND THEIR UNIQUE GROWING SITUATION. PLEASE PLAN ON RESEARCHING (GOOGLING) HOW TO CULTIVATE EACH PLANT THAT YOU PLAN ON GROWING. I am unable to write a personal email to every person that writes and asks me 'How do I grow everything'. Again, please read the listings for any 'growing tips' or even google each plant and enjoy researching what it likes.
EXTENSIVE COMMUNICATIONS WITH YOU AFTER YOUR ORDER HAS BEEN RECEIVED IS NOT OFFERED. I DO NOT PROVIDE WRITTEN GROWING INSTRUCTIONS. PLEASE READ THE DESCRIPTIONS OFFERED WITH EACH LISTING FOR SPECIFIC 'GROWING TIPS'. Please enjoy researching each plant that you intend on growing. I am unable to send you personal growing instructions/extended emails about each seed. Usually a plant will thrive if you recreate what its natural environment is. I grow everything outdoors in Hawaii's year round growing season here in lush Haiku, Maui. I will not be able to offer you growing advise for where you live or for an Indoor gardener. I do love to container garden (outside) and do believe that you can try growing many types of plants indoors as houseplants. Please find us on social media for more growing tips and photos of our Maui Garden and latest Soap creations. We are 'MauiSeeds' on Instagram + Pinterest and 'MauiSeeds.com' on Facebook.
Thank you for understanding all of these policies before you place an order.
Please contact Tamara at firstname.lastname@example.org if you have any questions.
Aloha from Maui,
Tamara Bockius/MauiSeeds.com Owner