We know that ordering online can make one hesitate but we have a few policies in place to protect our online home based business.
Please be ready to receive your order of live Maui Seeds when your package arrives. Many of these live Maui sourced seeds are wet packed/will arrive in damp paper toweling in sealed plastic baggies.
Please let us know immediately (within 48 hours) if you feel that there are any issues with your order (weeks or months later is too long). We ship USPS mail only. Live plants ship Priority 3 day mail from Maui to you on Mondays. Sometimes the mailman is rough with the packages. We very carefully pack the plants and seeds knowing this ahead of time. Tracking info./# s are provided for packages but not for smaller letter sized parcels.
-If your package arrives damaged-please provide photos of the CONTENTS of your package if you feel a refund is necessary or that if it arrives damaged by USPS. You will need to file a damaged package claim with USPS if this happens. USPS does not allow us/the seller to file the damaged package claim on your/the buyer's behalf.
-Please ADD a heat pack if you are ordering seeds shipped to a cold climate. We cannot reship/refund orders that were ordered to be shipped somewhere cold/freezing. Please do not order if the temperatures are over 90 degrees/hot where you live.
-Please provide the correct ship to address when placing your order. Orders shipped to an address that you provided, even by accident (and that turn out to be the incorrect/wrong address) cannot be reshipped. You must place a new order (with new shipping charges) to have an order reshipped. These are live products and a new one must be sent.
-Refunds are offered, but PLEASE, be prepared to actually ship back (and pay for the return shipping) of YOUR COMPLETE ORDER (the extras/samples included) if you simply do not like it. We will not 'reship' you extra items or substitute other products for what you would like to return once you receive your order. We will not 'reship' an order that you have received safely and you do not want to return. If you would like to return an order once it is received please let us know within 48 hours that you are returning it and once we have received the entire order back you will receive a complete refund. (with you paying the return shipping). Thank you in advance for understanding this policy.
-Please be advised that you are ordering live tropical seeds-some seeds will arrive already germinating and others take longer-each seed is different. We do not guarantee when your seeds will sprout for you, and they most likely will not all germinate in unison. 100 % germination does happen but not with all seeds. (Tropical seeds should be kept between 75-85 degrees at all times and never allowed to dry out completely). We guarantee that these are freshly collected, many grown by us, all Maui sourced seeds only. No guarantee of their outcome is offered once they are safely in your hands after 48 hours or buried in soil.
We do not and can not guarantee YOUR ability to keep these fresh seeds alive once they are safely received by you.
There are too many variables involved for us to promise you more than that you will receive fresh Maui sourced seeds. Please contact us and return your order within 48 hours if you would like to return for a full refund.
Partial refunds + partial reshipments are not offered. Please return your entire order (surprise samples included) if you would like us to process a return for you.
Factors like the temperatures where you are (which can fluctuate from night to day), water, light levels, your gardening skill (or lack of it), all play a part in the success of YOUR seeds growing into healthy plants for you. This is YOUR personal gardening project, not 'ours'. We try to offer easy to grow Maui sourced seeds that everyone can enjoy cultivating in their home garden. Please plan on researching (google) how to grow each plant in your particular area. If you are a Novice Gardener and would like more help than the 'Growing Tips' provided with the listings, we do offer online 'Gardening Consultations' by the hour for $75.
PLEASE NOTE, WRITTEN GROWING INSTRUCTIONS ARE NOT OFFERED WITH (OR AFTER) YOUR SEED ORDER. EVERY GARDENER HAS THEIR OWN METHODS FOR GROWING PLANTS AND THEIR UNIQUE GROWING SITUATION. PLEASE PLAN ON RESEARCHING (GOOGLING) HOW TO CULTIVATE EACH PLANT THAT YOU PLAN ON GROWING. We are unable to write a personal emails to every person that writes and asks me 'How do I grow everything?'. Again, please read the listings for any 'growing tips' or even google each plant and enjoy researching what it likes.
EXTENSIVE COMMUNICATIONS WITH YOU AFTER YOUR ORDER HAS BEEN RECEIVED SAFELY IS NOT OFFERED. We DO NOT PROVIDE WRITTEN GROWING INSTRUCTIONS WITH OR AFTER YOUR SEEDS ARE RECEIVED SAFELY. PLEASE READ THE DESCRIPTIONS OFFERED WITH EACH LISTING FOR ANY 'GROWING TIPS'. Please enjoy researching each plant that you intend on growing in your specific area. We are unable to send you personal written growing instructions/extended communications about each seed. Usually a plant will thrive if you recreate what its natural environment is. We grow everything outdoors in Hawaii's year round growing season here in lush Haiku, Maui.
We will not be able to offer you growing advise beyond don't let your seeds dry out or get cold. They are tropical. Please google 'recalictrant seeds' if you are not familiar with that term.
We do offer photos of our Maui garden on social media.
Please find us on social media for more growing tips and photos of our Maui Garden and latest Soap creations. We are 'MauiSeeds' on Instagram + Pinterest and 'MauiSeeds.com' on Facebook.
Thank you for understanding all of the policies that you are agreeing to before you place any orders.
Please contact Tamara/MauiSeeds.com Owner + Soap Maker at firstname.lastname@example.org if you have any questions.
Aloha from Maui,
Tamara Bockius/MauiSeeds.com Owner